Need help with Rollie? Email support@rollieapp.com.
Tell us what happened, your phone model, and your Rollie version. Include the error message if there is one. Do not send private notes or sign-in codes.
Set up Rollie
Rollie is coming soon to iPhone and Android. Connect to the internet to sign in with your email address and a one-time code. After setup, you can save and read notes, search, and use reminders offline.
You can join the launch list for iOS or Android on the home page.
A note has no suggestions
Your note saves on your device before processing starts. A connection problem does not remove it.
Check your connection and the note's processing status. Online suggestions need permission to process note text and an available monthly allowance. You can still add people, details, and reminders yourself.
Check suggested names and dates before you save them. You can correct details in the app.
A reminder did not appear
Check the reminder's date and time. Then check that notifications for Rollie are allowed in your phone settings. Focus settings can silence an alert.
A reminder without a date stays in Rollie but does not send an alert. If Rollie shows a scheduling error, follow its instructions or choose another date.
Purchases and subscriptions
If Plus is missing after a purchase, sign in to the correct Rollie and store accounts, then use Restore purchases in Rollie's subscription screen.
Manage or cancel an iPhone subscription in your Apple account. Deleting Rollie or its account does not cancel the subscription.
Your data and account
Read the privacy policy for details about storage and online processing. To remove your account, follow the account deletion steps.
If you want to leave the launch lists, email us from the address you used to join.