You can delete your Rollie account in the app. If you cannot open the app, you can ask for help by email.
Delete your account in the app
- Open Settings in Rollie.
- Open Delete data or account.
- Select Delete account.
- Enter DELETE ACCOUNT and confirm.
Account deletion needs an internet connection. It removes your sign-in account, clears its local data and scheduled alerts on that device, and starts removal of its server records. You will be signed out. You cannot undo this action.
Request deletion by email
Email support@rollieapp.com with the subject "Delete my Rollie account". Use the email address linked to your account.
We may need to verify that the account is yours. Never send your password or sign-in code.
An email request cannot remotely erase data stored only on your phone. If you still have access to a device, delete its local data before you lose access to the account.
What deletion removes
Deletion in the app clears the account's people, notes, memories, reminders, suggestions, and person photos on that device. It also cancels scheduled Rollie alerts there.
Server deletion removes the account profile and associated processing, usage, and billing records held by Rollie. Your store can retain purchase records under its own policy. Some billing delivery records contain an opaque customer identifier and can remain for up to 30 days.
Rollie keeps a minimal record of account identifiers after deletion so old sessions and delayed requests cannot recreate account data. It contains no profile details or relationship content.
Server cleanup also removes the key for copies you saved from Rollie. Once removed, the key cannot be downloaded again. Another device may still have a saved key that can open your copies. Delete any copies you no longer want. Data and keys on other devices and in device backups need separate removal. Rollie does not provide online sync or a way to erase another device remotely.
Keep your account and clear this device
In Settings, open Delete data or account and select Delete all local data. Enter DELETE LOCAL DATA and confirm. This clears the account's relationship data and alerts on that device. Your account remains open.
Leave the launch lists
The launch list is separate from your app account. To remove your launch email, contact support@rollieapp.com from that address.
Read the privacy policy for more information about data retention.